Privacy Policy

Last updated: 24.09.2025

This Privacy Policy explains how ORNAMARA collects, uses, and protects your personal data when you visit our website www.ornamara.com and purchase our products.

We are committed to safeguarding your privacy in compliance with the Swiss Federal Act on Data Protection (nLPD) and the EU General Data Protection Regulation (GDPR).

1. Data Controller

  • Company name: Ornamara
  • Registered address: Chemin de la Naz 42, 1052 Le Mont sur Lausanne, CH
  • Email: ornamarajewelry@gmail.com

For any questions regarding this Privacy Policy or the handling of your data, please contact us at the email address above.

2. Data We Collect

When you use our Site, we may collect the following personal data:

  • Identity data: name, surname, billing and shipping address.
  • Contact data: email address, phone number.
  • Payment data: payment method details (processed securely by third-party providers such as Shopify Payments, PayPal, etc.).
  • Order data: purchase history, order preferences.
  • Technical data: IP address, browser type, device information, cookies, and browsing behavior on our Site.
  • Marketing preferences: subscription to our newsletter or other communications.

We only collect the information necessary to process your orders, improve our services, and comply with legal requirements.

3. How We Use Your Data

We use your personal data for the following purposes:

  • To process and deliver your orders.
  • To communicate with you regarding your purchase.
  • To manage your customer account.
  • To provide customer service and support.
  • To send you marketing communications (only if you have consented).
  • To improve the Site, user experience, and our product offering.
  • To comply with legal and regulatory obligations.

 

4. Legal Basis for Processing

We process your data under the following legal bases:

  • Contractual necessity: to fulfill your orders and provide our services.
  • Consent: for marketing emails or newsletters.
  • Legal obligation: to comply with Swiss or EU laws (e.g., accounting, tax).
  • Legitimate interest: to prevent fraud, secure transactions, and improve our services.

5. Data Sharing

We may share your personal data only with:

  • Service providers: Shopify (hosting, order processing), payment gateways, logistics/delivery partners.
  • Legal authorities: if required by law or to protect our rights.

We do not sell or rent your personal data to third parties.

6. International Data Transfers

As we operate via Shopify and other service providers, your personal data may be transferred outside Switzerland or the EU.
In such cases, we ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

7. Cookies & Tracking

Our Site uses cookies and similar technologies to:

  • Enable core site functionalities (shopping cart, checkout).
  • Analyze traffic and improve performance.
  • Personalize your shopping experience.

You can manage or disable cookies via your browser settings.

8. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy.
  • Comply with legal, tax, or regulatory requirements.

After this period, your data will be securely deleted or anonymized.

9. Your Rights

Under GDPR and Swiss data protection law, you have the following rights:

  • Access your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your data (where legally permissible).
  • Object to or restrict processing of your data.
  • Withdraw consent for marketing communications at any time.
  • Request data portability.

To exercise your rights, contact us at ornamarajewelry@gmail.com.

10. Data Security

We implement technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or disclosure.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Last updated” date.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

ORNAMARA
Chemin de la Naz 42
1052 Le Mont sur Lausanne, Switzerland
ornamarajewelry@gmail.com

 

Have a question? Check out our FAQ below; it might already have the answer.
If not, please don’t hesitate to contact us. We’re here to help.

FAQ
Where do you ship?

For now, we ship exclusively in Europe. Every piece is packaged with care; because your jewelry deserves the red-carpet treatment.
How long does delivery take?

Delivery times vary by country. Most European orders land in 3–7 business days. A tracking number is sent as soon as your jewels are on their way.
Can I cancel my order?

You have 24 hours to tweak or cancel your order. Contact us fast, we’ll make it happen.
What materials do you use?

Every Ornamara creation is crafted from stainless steel and gold plating; durable, dazzling, and unapologetically bold.
How do I care for my jewelry?

Keep your pieces shiny: avoid water, perfumes, and harsh chemicals. Store them in their Ornamara pouch.